de33's Privacy Policy
Learn clearly how your personal information is collected, stored, and protected — and play on de33 with complete peace of mind.
Introduction & Scope
de33 is a trusted online gaming platform that places the highest importance on its users' privacy. This privacy policy describes what kind of information de33 collects about you, how that information is used, when it is shared with third parties, and what measures are taken to protect your information.
This policy applies to the de33 website, mobile platform, and all services we provide. Whether you create an account on our platform, play games, make a deposit, or withdraw funds — this policy applies in all such cases. By continuing to use de33's services, you are considered to have agreed to the full terms of this privacy policy.
We believe privacy is a right — not a privilege. That is why we always use SSL encryption and modern security technology to protect your personal information.
1 What Information We Collect
de33 collects only the information necessary to provide our services, secure accounts, and improve the user experience. We collect information through the following three methods.
1.1 — Information You Provide Directly
This includes information you provide directly during account registration and use:
- Full name and date of birth (for age verification — users 21+ only)
- Email address and mobile number
- Password (stored in encrypted form — not readable directly)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
- Identity verification documents (where applicable)
- Records of communication with our support team
1.2 — Automatically Collected Information
When you use the platform, the following information is recorded automatically:
- IP address and device type (mobile, desktop)
- Browser version and operating system
- Session duration on the platform and page visit history
- Game history, bet amounts, and transaction information
- Cookie and local storage data
1.3 — Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as payment processors, identity verification services, and fraud prevention providers. This information is used only for specific purposes (transaction verification, age confirmation).
2 Purpose of Data Use
de33 uses your information for the specific and legitimate purposes listed below. We will never use your information for excessive or irrelevant purposes.
| Purpose | Details |
|---|---|
| Account Management | Registration, login, password recovery, and profile updates. |
| Financial Transactions | Processing deposits (bKash, Nagad, Rocket, Upay, bank transfer) and withdrawals. |
| Customer Support | Providing assistance via live chat and email. |
| Security & Fraud Prevention | Detecting suspicious activity and preventing multiple accounts. |
| Legal Compliance | Age verification (21+), identity confirmation, and compliance with applicable regulations. |
| Service Improvement | Reviewing user experience and planning new features. |
| Communication | Sending important account notifications and service updates. |
3 Cookies & Tracking Technologies
The de33 platform uses cookies and similar technologies to improve your browsing experience and help maintain platform security.
Essential Cookies
These cookies are required for the platform's core functions. They maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.
Analytics Cookies
Used to understand which pages users visit most and where issues arise. This information is analyzed in aggregate (anonymized) — no individual is identified separately.
Security Cookies
Help detect fraud and unauthorized access. They identify unusual activity on an account and keep your account secure.
Preference Cookies
Store your language preference, interface settings, and other personalization data so you do not have to set them up again each time. These cookies can be disabled from your browser settings.
4 Data Sharing Policy
de33 never sells your personal information or transfers it to third parties in exchange for payment. Information may only be shared in the limited and specific circumstances described below.
4.1 — Service Partners
Minimum necessary information is shared with trusted service providers for payment processing (including bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technology infrastructure management. These partners are bound by strict confidentiality agreements and may not use information beyond the purposes approved by de33.
4.2 — Legal Obligations
Information may be disclosed under court orders, lawful requests from investigative authorities, or as required by applicable law. In such cases, de33 will provide only the information legally required.
4.3 — With Your Consent
Beyond the reasons stated above, de33 will not share your information with any third party without your prior explicit written consent. You may withdraw any consent given at any time.
5 Data Security Measures
de33 follows industry-standard technology and practices to protect your information. Our security framework is described below.
- SSL/TLS Encryption: All communication between the platform and your device is secured with 256-bit SSL encryption.
- Password Hashing: Passwords are never stored directly — strong hashing algorithms are used.
- Access Control: Only authorized staff can access specific data, and all access is logged.
- Regular Security Audits: Regular security reviews are conducted to identify vulnerabilities.
- Data Backup: Secure backups are maintained to ensure data is not lost in any unexpected event.
- Fraud Monitoring: Automated systems are used to identify suspicious activity.
However, no method on the internet is completely secure. We take the highest precautions, but no organization can guarantee the complete impossibility of a data breach. Security is a shared responsibility — please also keep your password confidential and do not share it with anyone.
6 Data Retention Period
de33 retains your information only for as long as it is necessary or legally required to be kept.
Active Account Data
While your account is active, we retain your profile information, transaction history, and game records. This information is needed to provide you with services, resolve disputes, and maintain legal compliance.
After Account Closure
After an account is closed or deactivated, financial transaction and identity verification records are retained for a defined period to meet applicable legal obligations. Once that period ends, the data is securely deleted.
Data Deletion Requests
You may contact de33's support team to request deletion of your data. Where there is no legal obligation preventing it, we will fulfill the request as quickly as possible. However, deletion may not be possible while an active dispute or investigation is ongoing.
7 Your Rights & Controls
As a user of de33, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
If you want to know what information we hold about you, submit a request. We will provide a summary of the information within a set timeframe.
Right to Rectification
If any information we hold is incorrect or outdated, request a correction. We will verify and update the information.
Right to Erasure
Where there is no legal obligation, you may request deletion of your information. You will be informed of the processing time for your request.
Right to Restrict Processing
You may request that processing of your information for specific purposes be restricted, though this may prevent the provision of some services.
8 Age Limit & Minor Protection
de33 does not knowingly collect information from or provide services to anyone under the age of 21. Age is verified at the time of registration. If we learn that information belonging to a minor has been stored with us, we will immediately close that account and delete the related information.
If you believe a minor is using de33, please contact us. For more information on responsible gaming, visit our Responsible Gaming page.
9 Changes to This Policy
de33 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will:
- Update the "Last Updated" date at the top of the policy.
- Notify registered users by email or through a platform notification.
- For significant changes, sufficient notice will be given before the changes take effect.
Continuing to use the platform after an update means you are considered to have agreed to the new policy. We recommend reviewing this page regularly.
10 Related Policies
Alongside this privacy policy, the following de33 documents apply with equal importance. We recommend reading them before using the platform.
Privacy-Related Contact
If you have any questions, concerns, or information requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.